Built for the van, the loft, and the boiler-down emergency. Answers every call when you’re on the tools, qualifies the job, captures address and access details, and books site visits straight into your diary. No more lost jobs because you couldn’t reach the phone.
If you don’t pick up, the homeowner calls the next plumber on Google. PATLive (2023) found 80% of callers sent to voicemail won’t leave a message. For trades, each missed call is a £200 boiler service, a £500 emergency call-out, or a £5,000 bathroom job going to a competitor. You can’t answer the phone with your hands inside a fuse board.
Picks up in under two seconds, 24/7. Out-of-hours calls, weekend emergencies, the call that came in while you were under a sink — all answered, all qualified, all in your diary tomorrow morning.
Captures job type, urgency, address, access (front door / side gate / key code), and rough scope. You arrive prepared instead of finding out on the doorstep that you needed a different van.
Integrates with Google Calendar, JobLogic, ServiceM8, Tradify and most field-service tools. The booking is in your phone before the caller hangs up.
Gas leaks, water leaks, no heat in winter, electrical hazards — escalates immediately by SMS or transfer per your rules. Routine enquiries take a slot for next available.
Boiler down, leak, no power — captures address, severity, and notifies you instantly so you can call back in seconds.
Bathroom refurb, rewire, new boiler install — books a survey visit and sends the homeowner a confirmation.
Annual gas safety, EICR, boiler service — books recurring slots and sends reminders.
Existing customers calling about a recent job get triaged and a callback scheduled, never lost in the noise.