A voice agent that talks like your front-of-house, not a chatbot. Triages enquiries by case type, captures conflict-check details, books consultations into the right fee-earner’s diary, and never lets a billable lead bounce to voicemail.
Fee earners can’t answer the phone — they’re in court, drafting, or with a client. Yet the next big instruction is on the line right now. Forbes (2023) found 67% of callers hang up when they can’t reach a real person, and MIT research shows leads are 21× more likely to convert when contacted within five minutes. For law firms, every dropped call is a panel referral going to a competitor.
Captures matter type — family, conveyancing, employment, personal injury, wills, commercial — then gathers the right intake details so paralegals or fee earners pick up a triaged enquiry, not a cold call.
Collects names of all parties at intake so your conflict checks can run before the consultation is booked. Faster onboarding, fewer last-minute reschedules.
Out-of-hours calls, lunch cover, overflow on a busy Monday — handled. Fee earners only get warm transfers for live emergencies you’ve defined.
Calls are encrypted, processed under UK GDPR and the Data Protection Act 2018, and never used to train external AI models. Voqal AI Ltd is UK-registered (Companies House 17080303).
Captures name, contact, matter type, opposing party, and a brief summary — ready for conflict check and fee-earner review.
Books straight into your case management or calendar system, with case-type-specific durations and fee-earner routing.
Recognises returning clients, transfers to the right fee earner, or takes a detailed message with case reference.
For criminal, family, or duty solicitors — escalates urgent calls per your on-call rota.